Privacy Policy
Last updated: October 24, 2026
1. Who we are
HD BRANDS LLC, doing business as EFLAME ("we", "us"), operates this website from 30 N Gould St Ste R, Sheridan, WY 82801, United States. We sell digital products only (printable PDF detective games delivered by email). This policy explains what personal data we collect, how we use it and your rights.
2. Data we collect
- Order data: name, email address, billing details and country, and your order history.
- Delivery data: the email used to deliver your files and records of each download (date, time and IP address).
- Payment data: handled by our payment providers. We do not store your full card number.
- Marketing data: your email address if you sign up through a pop-up or form, and your marketing consent choice.
- Technical data: IP address, device and browser type, pages viewed, and how you interact with the site, collected through cookies and similar technologies.
3. How we use your data
- To process your order and deliver your digital products.
- To provide customer support.
- To send marketing emails, only if you have agreed. You can unsubscribe at any time using the link in each email.
- To measure and improve our site and advertising, and to prevent fraud and respond to payment disputes.
- To comply with legal obligations.
4. Cookies and advertising technologies
We use cookies and tracking technologies, including the Meta Pixel, TikTok Pixel, Snapchat Pixel and Microsoft Clarity, to understand how visitors use our site, measure our advertising and show relevant ads. You can control cookies in your browser settings and opt out of personalized advertising in your Meta, TikTok and Snapchat account settings, or on our Your Privacy Choices page.
5. Who we share data with
We share data only with service providers that help us run the store, such as Shopify (store and checkout), our payment processors, our digital delivery provider, email and analytics providers, and advertising platforms. They may only use the data to provide their services to us. We do not sell your personal data for money. Some ad-tracking sharing may be considered a "sale" or "sharing" under certain US state laws; you can opt out on our Your Privacy Choices page or by contacting us.
6. International transfers
Your data may be processed in the United States and other countries where our providers operate, with appropriate safeguards where required by law.
7. Retention
We keep personal data only as long as needed for the purposes above and to meet legal, tax and accounting requirements.
8. Your rights
Depending on where you live (including the EU, UK, and certain US states such as California), you may have the right to access, correct, delete or export your data, to object to or restrict certain processing, to withdraw consent, and to opt out of marketing or the sale or sharing of data. To exercise your rights, email contact@eflame.co. We will respond within the time required by law. You may also lodge a complaint with your local data protection authority.
9. Children
Our site is not directed to children under 16, and we do not knowingly collect their data.
10. Security
We use reasonable technical and organizational measures to protect your data, but no method of transmission or storage is completely secure.
11. Changes
We may update this policy from time to time. The version on this page applies from the date shown above.
12. Contact
HD BRANDS LLC (EFLAME), 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: contact@eflame.co