Refund Policy

Last updated: October 2, 2026

Every necklace sold by HD BRANDS LLC ("we", "us") is personalized and made to order for you. Because of this, we cannot accept returns or exchanges for change of mind or for personalization choices you confirmed at checkout.

Faulty, damaged or incorrect items

If your necklace arrives damaged, faulty, or does not match the pendants you ordered, contact us within 14 days of delivery at contact@eflame.co with your order number and a clear photo. After review, we will replace the item or refund you, whichever you prefer.

Changes and cancellations

Contact us as soon as possible after ordering. If production has not started, we will do our best to update or cancel your order.

How refunds work

Approved refunds are issued to the original payment method. Your bank may take several business days to show the refund.

Contact

HD BRANDS LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA. Email: contact@eflame.co